Methodological approaches to assessing the quality of medical services in the context of digitalization

Abstract

Object: To study the existing approaches to assessing the quality of medical services and criteria for the quality of services of medical institutions. The article also examines the prerequisites for the digital transformation of healthcare in the Republic.
Methods: A content analysis, a comparative analysis, and a review of the studies on the medical services’ assessment.
Results: In the article, such characteristics as the quality of medical services and the quality of compliance of medical services in aggregate were used to assess the quality of medical services. The quality of medical service delivery reflects the degree to which the medical service actually satisfies the patient's need. The quality of medical service compliance reflects the extent to which the services provided by the medical institution comply with internal specifications and standards.
Conclusions: Based on the content analysis of the methodological foundations and criteria for assessing the quality of medical services, the authors proposed an approach to sharing the assessment of manufacturers and consumers of medical services. It is proposed to implement a comprehensive comprehensive assessment using the following approaches and methods for assessing the quality of medical services: a consumer approach to assessing the quality of medical services using indicators of the SERVQUAL model, a questionnaire method, a method of compliance with standards and an expert method.